Jim Smith is the owner of a growing Construction company. He has worked as a sole trader for over 10 years. Business recently started to grow as more people chose to renovate their homes rather than move. Jim took on contractors to help him as and when required, however he was struggling to stay on top of his suppliers, accounts and phone calls. At the end of a long day of manual work Jim was having to spend hours chasing invoice payments, returning calls to customers and chasing suppliers. He was getting complaints from customers that he was not returning their calls and missing appointments.
Jim came to ikandu for advice on how we could help his business. Initially we sat down with Jim and discussed what was causing him problems, how he was currently dealing with the issues and what he wanted to achieve. After spending some time getting to know the business and how Jim works, we came up with a solution adapted to Jims business.
Accounts – Jim was running his accounts on a spreadsheet, it was not giving him what he required and taking too much of his time. We went through options until we agreed on an accounts package that met all of Jims requirements. He now has a correct and detailed view of his income and outgoings.
Invoices – Jim had everything on paper, making it more effort on his part to get payment for jobs. We set up an easy online invoicing system to save him time, we also archived and organised all the old invoices, to give Jim a paperless office.
Enquiries – We added an enquiry link to the website which then sent an email to Jim’s account and ikandu account. We are now able to deal with the enquiries on Jim’s behalf to ensure all customers get a response.
Telephone - The telephone calls reduced due to people using the email option from the website. Jim also now forwards his calls to ikandu while he is busy on site and on holiday to ensure all calls are answered and followed up.
Social Media – The business was not using social media. Jim wanted to use it to show case his work. He now has social media, he takes photos on his phone sends them to us and we upload and maintain his social media and website.